Last updated on: 20th February, 2023.
SHIPGATE ”the App” provides ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Please note that the amount of data we have access to is mostly determined by Shopify's technical features and we do not have wide opportunities to limit this amount if Shopify does not allow it.
In particular, when you install the App, we are automatically able to access certain types of data from your Shopify account:
Please note that none of the Apps (except for the App called "SHIPGATE") actually download, store or in other way process any data that is a part of CUSTOMER INFORMATION and ORDER INFORMATION, but they only have potential access to this data since it is automatically provided by Shopify. The App called "SHIPGATE" processes CUSTOMER INFORMATION and ORDER INFORMATION since this data is required to provide SHIPGATE services and without processing such data SHIPGATE will not work the way it should.
The data we have access to is used only to provide you services. Below is a description of what data and for what purposes each App uses.
Because we only use your data to provide services to you, we rely on the need to enter into and execute a contract to which you are a party to process your data. and By signing up, you agree to the terms of the agreement
We do not share your data with anyone and only you can see your data. But if you entrust us with fulfillment, SHIPGATE admins share your order data.
Unless user’s information is explicitly demanded, personally identifiable information is not collected while you are visiting and browsing The Website.
The Website records the User’s visit, domain name, and server address, and tracks the User visits. That information is stored as “Cookie”.
SHIPGATE provides better services across multiple pages in one or more sessions, and preserves and manages the User information.
Cookie is used to collect and store information including IP address, browser type, reference/end page, operating system, date/time stamp, and click stream data in log file. This process does not affect the User’s Website use.
By SHIPGATE Service, user may read and edit information through which the User is identified online.
User has the right of choice upon cookie, marketing communication, and other tracking techniques.
1. You may raise claim for access, update, modification, and deletion of provided personal information.
2. You may select marketing communication information provided by The Company.
3. User always can restrict cookie at browser setting.
Installation/Management, and Rejection of Cookie
You may enable installation of cookie as follows (as for Internet Explorer).
1. Select [Tools] menu, and then select [Internet Options].
2. Select [Privacy] tab.
3. Set [Settings] section.
Basically, when the purpose of collection and use of personal information is achieved, the concerned information is disposed immediately. However, in regard to the following information, personal information is stored in even after the member withdrawal from SHIPGATE Service, in order to provide better service and prevent dishonest use of service.
1. Information on sender, recipient, and partner is stored for one (1) year, in order to prevent confusion in Service use, dishonest and toxic use of Service, and rejoin of dishonest/toxic user.
2. Under regulations of relevant legal provisions including Commercial Act, Act on Consumer Protection in Electronic Commerce, Etc., and Basic Act for Nation Taxes, ledgers and proving documents regarding all transactions defined under tax laws are stored for 5 years.
3. Under regulations of relevant legal provisions including Commercial Act, Act on Consumer Protection in Electronic Commerce, Etc., and Basic Act for Nation Taxes, records regarding consumer complaint or dispute settlement are stored for 3 years.
We will never use your personal information beyond the range of legal business purpose defined under the law.
We never sell, disclose, or share personal information collected from you or your customer to a company for promotion and sales of our product and service.
The only occasion we hold right to share your personal information is when we need to guarantee implementation of our service which holds the right to share your personal information with cooperating third party in order to provide the service.
Examples of those third parties are courier service, insurance company, and payment agent, and for example, contact information and address of customer may be shared with courier service or carrier in order to deliver the shipment.
User’s personal information security is very important issue for SHIPGATE. SHIPGATE will make its best efforts to protect all personal information against any unauthorized access.
SHIPGATE follows generally recognized defact standard when SHIPGATE transmits or receives personal information and data the User submitted to The Website.
However, transmission through Internet or electronic storage is not 100% safe. Hence, although SHIPGATE makes its best efforts in protecting user’s personal information and data from unauthorized access, SHIPGATE cannot guarantee absolute security.
As password for SHIPGATE membership ID is stored and managed encrypted, only the User oneself knows it, and check and modification of personal information is only available for the User oneself who knows the password.
SHIPGATE is making its best efforts to prevent leakage of or damage on its members’ personal information caused by hacking attack or computer virus. SHIPGATE makes back-up frequently to provide against damage on personal information, uses the latest vaccine programs to prevent leakage of and damage on users’ personal information, and guarantee security in transmission of personal information on the network through encrypted communication. SHIPGATE is also making its best efforts to have every other possible technical measure to earn system securities.
When you use SHIPGATE, you may update or delete personal information including user password, first and last names, company name, e-mail address, real address, phone number, and payment information.
However, use of a part of or entire service could be limited if you do that.
Personal information closed or deleted by the User or one’s legal representative is handled according to "Handling and Holding Period of Personal Information" and cannot be read or used for any purpose other than the purposes listed in that policy
If you cannot update or delete your information at account setting or have any inquiry regarding the policy, please contact SHIPGATE at support@shipgate.io.
We will make reasonable efforts to handle your claim as soon as possible.